Al Fatah Shopping Malls Announces Manager Home Furniture Jobs
Job Summary: As a Manager in a home furniture at Al-Fatah store, you will be responsible for overseeing the daily operations of the store, managing the sales team, maintaining inventory, and providing exceptional customer service. Your goal will be to increase profitability, enhance customer satisfaction, and ensure the store runs efficiently and effectively.
1. Sales Management:
– Achieve sales targets and develop strategies to maximize sales.
– Train, mentor, and motivate the sales team to achieve sales goals.
– Monitor sales performance, analyze trends, and implement corrective actions as necessary.
– Provide excellent customer service, resolving customer complaints and ensuring customer satisfaction.
2. Inventory Management:
– Manage inventory levels, ensuring adequate stock of furniture items.
– Coordinate with suppliers and vendors to replenish stock as needed.
– Conduct regular stock checks and manage inventory discrepancies.
3. Store Operations:
– Oversee day-to-day store operations, including opening and closing procedures.
– Maintain a clean, organized, and visually appealing store environment.
– Ensure compliance with company policies, procedures, and safety standards.
– Manage staffing levels, schedules, and employee tasks.
4. Team Leadership:
– Select, train, and supervise sales staff.
– Foster a positive and productive working environment.
– Conduct regular performance evaluations and provide feedback to employees.
– Address employee issues and conflicts in a timely and effective manner.
5. Customer Relationship Management:
– Build and maintain strong customer relationships.
– Address customer inquiries, concerns, and feedback promptly and professionally.
– Develop and implement customer loyalty programs to enhance customer retention in line with store management.
6. Client Interaction:
– Collaborate closely with clients to understand their needs and vision for the space.
– Present design concepts and proposals to clients, incorporating their feedback and making necessary revisions.
– Maintain strong client relationships and ensure customer satisfaction.
7. Financial Management:
– Ensure cost-effective operations.
– Participate in pricing strategies and promotions to attract customers and boost sales.
– Bachelor’s degree in business, retail management, or a related field (preferred).
– Proven experience in retail management, particularly in the furniture or home decor industry.
– Strong leadership and team management skills.
– Excellent communication, interpersonal, and customer service skills.
– Analytical mindset with the ability to analyze sales data and trends.
– Proficiency in using retail management software (ERP) and MS Office applications.